Privacy Policy
Last Updated: 2025-06
Introduction
INVEMEX ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we obtain from individuals in connection with our financial products and services, website, and mobile applications (collectively, the "Services").
Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, date of birth, address, email address, phone number, government-issued identification numbers (e.g., CURP, RFC, passport number), nationality, and signature.
- Financial Information: Bank account numbers, credit/debit card numbers, income information, assets, liabilities, credit history, transaction history, and investment details.
- Employment Information: Occupation, employer name, and job title.
- Technical Information: IP address, browser type, operating system, device identifiers, website usage data (pages visited, time spent), and cookies or similar technologies.
- Communication Information: Records of communications with us, including emails, chat logs, and phone call recordings (where permitted by law).
- Publicly Available Information: Information from public records or sources.
How We Use Your Information
We use your personal information for various purposes, including:
- Providing and managing our Services, including account opening, transaction processing, and customer support.
- Verifying your identity and complying with legal and regulatory requirements (e.g., Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations).
- Assessing creditworthiness and managing risk.
- Personalizing your experience and improving our Services.
- Communicating with you about your account, our Services, promotions, and updates.
- Detecting and preventing fraud, security breaches, and other illegal activities.
- Conducting research and analysis to improve our business operations.
- Enforcing our terms and conditions.
How We Share Your Information
We may share your personal information with:
- Affiliates and Subsidiaries: Within the INVEMEX group of companies for business purposes.
- Service Providers: Third-party vendors who perform services on our behalf (e.g., IT services, payment processing, data analytics, marketing, customer support). These providers are contractually obligated to protect your information.
- Regulatory Authorities and Law Enforcement: As required by law, regulation, legal process, or government request.
- Financial Institutions and Partners: To facilitate transactions or provide joint services.
- Credit Bureaus: To report or inquire about credit history as permitted by law.
- Parties in Connection with Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
- Other Parties with Your Consent: When you explicitly authorize us to share your information.
Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Your Rights (ARCO Rights)
In accordance with Mexican law, you have the right to Access, Rectify, Cancel, or Oppose (ARCO rights) the processing of your personal data, as well as to revoke consent you may have given. To exercise these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable legal timelines and requirements.
Cookies and Tracking Technologies
Our website and mobile applications may use cookies and similar technologies to enhance user experience, analyze usage, and personalize content and advertising. You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for regulatory compliance, legal defense, or accounting purposes).
International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than Mexico where our affiliates or service providers are located. We take steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through other communication channels. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer at:
Email: privacy@invemex.mx
Phone: (55) 1234-5678
Address: Attn: Data Privacy Officer, INVEMEX, 123 Finance Street, Suite 456, Mexico City, 12345, Mexico